Privacy Policy

Last Updated: 13-Aug-2026

Tranquil CRM Software ("we", "us", or "our") operates the Tranquil CRM service ("Service"), available at tranquilcrmone.in.

This Privacy Policy explains how we collect, use, store, and protect information when you use our Service, including when you connect Meta (Facebook/Instagram) Pages and Lead Ads forms so that leads can be delivered to your CRM.

1. Information We Collect

A. Information You Provide Directly

• Account registration details (name, email address, company name, password)
• Billing and payment information (if applicable)
• Support communications

B. Information Obtained Through Meta / Facebook Login and Lead Ads

When you connect a Facebook or Instagram Page, we may receive:

• Page ID, Page name, and Page information
• Lead Form IDs and form structure
• Lead information such as name, email, phone number, and custom answers
• Ad ID, Campaign ID, Form ID, and related advertising metadata
• Access tokens required to retrieve lead information

We only access lead data that you have authorized through Meta's permissions system and Leads Access Manager.

C. Automatically Collected Information

• IP address
• Browser type
• Device information
• Usage logs and analytics

2. How We Use Your Information

We use your information to:

• Deliver Meta Lead Ads into your CRM.
• Maintain the connection with your Meta business assets.
• Provide and improve our services.
• Send service notifications and customer support.
• Comply with legal obligations and Meta Platform Terms.
• Prevent fraud, abuse, and technical issues.

We do not sell lead data. We process lead data only on behalf of the advertiser or Page owner.

3. Legal Basis for Processing

• Performance of a contract
• Legitimate business interests
• User consent where required
• Compliance with legal obligations

4. Sharing of Information

We may share information with:

• Hosting, email, and payment service providers.
• Meta Platforms, Inc. for platform integration.
• Government or legal authorities when required by law.

We never sell or share customer lead data with third parties for marketing purposes.

5. Data Retention

• Lead data is retained only as long as required to provide the Service.
• Account information is retained while your account is active.
• You may request deletion of your data where permitted by law.

6. Data Security

We use appropriate technical and organizational measures to protect your information. However, no Internet transmission or storage method is completely secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Delete your personal data.
• Restrict or object to processing.
• Request data portability.
• Withdraw consent.

To exercise these rights, contact us at privacy@yourdomain.com.

If you are a lead whose information was submitted through a Meta Lead Ad, please contact the business that created the advertisement.

8. International Data Transfers

Your information may be processed in countries other than your own. Appropriate safeguards are applied where required.

9. Children's Privacy

Our Service is not intended for children under the applicable legal age. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page along with the revised "Last Updated" date.

11. Contact Us

Tranquil CRM Software
Elephant Circle, Plot no 1198, beside Rainbow School, Mithila Nagar, Pragathi Nagar, Hyderabad, Telangana 500090

Email: Care@tranquilcrm.com
Website: https://tranquilcrmone.in